About the Founders
Vision, determination, commitment, drive, passion, and caring, are only a few words to describe Mike and Rhoda Mountz and the hundreds of loyal employees whose hard work made the growth of Cloister Wash & Lube a reality.
Read MoreHistory
In 1984 Mike Mountz buys Cloister Car Wash in Ephrata, Pennsylvania. Located on 1.6 acres, the wash includes a single car wash conveyor, 3 self-serve bays, gasoline sales, and a truck bay. A fourth self-serve bay is added. In the first year there were 3 employees, washing 30,000 cars, with sales of approximately $200,000.
Read MoreCulture
Cloister opened its first car wash in 1984 with just 3 employees to oversee and run the one exterior-only tunnel and three hand bay operation. With a vision of building more washes in the future and adding services that would enhance the basic wash and customer experience, building a dedicated, customer focused Cloister Team was a priority. At the time of sale in 2012, there were approximately 400 employees.
Read MoreTeam Cloister
Cloister opened its first car wash in 1984 with just 3 team members to oversee and run the one exterior-only tunnel and three hand bay operation. With a vision of building more washes in the future and adding services that would enhance the basic wash and customer experience, building a dedicated, customer focused Team Cloister was a priority. At the time of sale in 2012, there were approximately 400 employees.
Read MoreTestimonials
Cloister was created with a vision of providing visitors a feel good experience from the time they drove onto the property and were greeted, to the time they were delivered their finished vehicle. This was evident to customers by the outstanding customer service, quality of service and attention to detail that was provided by the Cloister Team. The immaculately groomed grounds and the welcoming interior design; that changed with the seasons at each facility, were other unique touches that provided the feel good experience Cloister was built upon. This focus and commitment to customer satisfaction is what made customers want to return and share their experience with others.
Read MoreEmployee Handbook:
This handbook was developed for Team Cloister to have a better understanding of the commitment Cloister put behind its team members to provide a welcoming and unique car wash experience and environment.